[{"_1":2,"_164":-5,"_165":-5},"loaderData",{"_3":4,"_90":91},"root",{"_5":6,"_7":8,"_88":89},"isPreview",false,"siteData",{"_9":10,"_15":16,"_17":18,"_19":20,"_21":22,"_27":28,"_29":30,"_46":47,"_86":87},"branding",{"_11":12,"_13":14},"primaryColor","#78776c","secondaryColor","#196619","businessName","Neufeld Landscape","chatEnabled",true,"clientHubUrl","https://clienthub.getjobber.com/client_hubs/34f29a04-0137-4754-81a4-c5242ac2afc0/login/new?source=share_login","customDomains",[23,24,25,26],"neufeldlandscape.com","neufinity.ca","neufinity.com","neufeldlandscape.ca","logoUrl","https://d13cw1lxlociqy.cloudfront.net/t0wadlhh6ds92q4h2z7jwum96pdj","navbarSectionFields",{"_31":32,"_33":34,"_36":45},"id","MTAyNDIzOQ==","sections",[35],{"_36":37,"_38":39,"_40":41,"_42":43,"_44":18},"__typename","LinkSection","linkUrl","https://clienthub.getjobber.com/hubs/34f29a04-0137-4754-81a4-c5242ac2afc0/public/requests/2748484/embedded_new","title","Client Signup","variant","LINK_FORM","enabled","NavbarSection","pages",[48,58,64,70,81],{"_31":49,"_50":51,"_40":52,"_53":54,"_55":-5,"_56":-5,"_36":57},"ODA1Mw==","order",0,"Neufeld Landscape | Landscaping & Lawn Care | London ON","path","/","templateType","group","WebsitePage",{"_31":59,"_50":60,"_40":61,"_53":62,"_55":63,"_56":-5,"_36":57},"MzQ4MTcy",2,"Privacy policy","/privacy-policy","privacy_policy",{"_31":65,"_50":66,"_40":67,"_53":68,"_55":69,"_56":-5,"_36":57},"MzQ4MTcz",3,"Terms and conditions","/terms-and-conditions","terms_and_conditions",{"_31":71,"_50":72,"_40":73,"_53":74,"_55":75,"_56":76,"_36":57},"MzQ4MTc1",1,"Lawn Services","/services/lawn-services","service",{"_77":78,"_50":72,"_31":79,"_36":80},"name","Services","OTI0","WebsitePageGroup",{"_31":82,"_50":51,"_40":83,"_53":84,"_55":75,"_56":85,"_36":57},"MzQ4MTc2","Landscape services","/services/landscape-services",{"_77":78,"_50":72,"_31":79,"_36":80},"phone","(289) 696-4304","siteName","neufeldlandscape","$.route",{"_92":93,"_53":62,"_7":162},"pageData",{"_94":95,"_96":95,"_33":97,"_40":61},"metaDescription","","metaKeywords",[98,104,118],{"_36":99,"_100":95,"_31":101,"_40":61,"_42":102,"_33":103},"BannerSection","content","NDYyMzQyNQ==","BANNER_CENTERED",[],{"_36":105,"_31":106,"_40":95,"_100":107,"_42":108,"_109":-5,"_110":-5,"_111":112},"TextSection","NDYyMzQyNw==","PRIVACY POLICY — SECTION 1: INTRODUCTION AND SCOPE

1. Introduction and Scope

This Privacy Policy describes how Neufinity Inc., operating as Neufeld Landscape (the “Company”, “we”, “us”, or “our”), collects, uses, discloses, and safeguards personal information.

This Policy applies to:

All clients and prospective clients
Users of our website
Individuals interacting with the Company through digital or in-person channels

1.1 Commitment to Privacy

The Company is committed to:

Protecting the privacy of personal information
Handling data in a responsible and professional manner
Applying reasonable safeguards to prevent unauthorized access, use, or disclosure

This Policy is designed to align with generally accepted Canadian privacy principles, including those reflected in applicable federal legislation governing personal information in the course of commercial activities.

1.2 What This Policy Covers

This Privacy Policy outlines:

What information we collect
How we use and store that information
When information may be shared with third parties
How we protect personal information
Your rights regarding your information

1.3 Relationship to Terms of Service

This Privacy Policy should be read together with our Terms of Service.

By:

Using our website,
Requesting services, or
Approving work through Jobber or other communication channels,

you acknowledge that your information will be handled in accordance with this Policy.

1.4 Scope Limitation

This Policy applies only to information collected by the Company.

It does not apply to:

Third-party websites or services
External platforms linked through our website or communications

Such third parties are governed by their own privacy policies.

1.5 Updates to This Policy

The Company may update this Privacy Policy from time to time to reflect:

Changes in operations
Updates to legal or regulatory expectations
Improvements to data handling practices

The most current version will always be available on our website.

Continued use of our services constitutes acceptance of the updated Policy.

PRIVACY POLICY — SECTION 2: INFORMATION WE COLLECT

2. Information We Collect

The Company collects information necessary to deliver services, manage operations, and communicate effectively with Clients.

Information may be collected directly from the Client, automatically through systems, or from interactions with our services.

2.1 Personal and Contact Information

We may collect:

Full name
Phone number
Email address
Mailing and service address

This information is used to:

Identify the Client
Communicate regarding services
Manage scheduling and service delivery

2.2 Property and Service Information

To perform services, we may collect:

Property location and access details
Site conditions and notes
Service history and preferences
Photos of the property (before, during, after service)

This information is used to:

Deliver services accurately
Maintain service consistency
Improve operational efficiency

2.3 Billing and Payment Information

We may collect and process:

Billing name and address
Payment method details (via secure third-party providers)
Transaction history

Important:

Payment information is processed through secure third-party systems
The Company does not store full payment credentials where avoidable

2.4 Communication Data

We may collect records of communications, including:

Emails
SMS messages (if enabled)
Messages and notes within Jobber

This information is used to:

Maintain accurate records
Support service delivery
Resolve disputes if necessary

2.5 Website and Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type and device information
Pages visited and time spent on the site
Referring website or source

This information is used to:

Improve website performance
Understand user behaviour
Enhance user experience

2.6 Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Remember user preferences
Analyze website traffic
Improve functionality

Cookies may be:

Session-based (temporary)
Persistent (stored for future visits)

Users may adjust browser settings to disable cookies; however, some website functionality may be affected.

2.7 Marketing and Inquiry Information

If you:

Submit a contact form
Request a quote
Engage with marketing materials

we may collect:

Inquiry details
Service interests
Communication preferences

2.8 Information from Third Parties

We may receive limited information from:

Payment processors
Referral sources
Business partners (where applicable)

This is used solely to:

Facilitate service delivery
Complete transactions

2.9 Voluntary Information

Any additional information you provide voluntarily (e.g., special instructions, preferences) may be:

Stored
Used to enhance service delivery

PRIVACY POLICY — SECTION 3: HOW WE USE INFORMATION

3. How We Use Information

The Company uses personal and operational information only for legitimate business purposes related to service delivery, operations, and communication.

3.1 Service Delivery

We use information to:

Schedule and perform services
Access and service the property
Maintain service consistency and quality
Record service history and site conditions

3.2 Client Communication

We use information to:

Confirm services and scheduling
Provide updates and notifications
Respond to inquiries
Deliver invoices and payment reminders

Communications may be delivered via:

Email
SMS (if provided)
Jobber Client Hub

3.3 Billing and Payment Processing

Information is used to:

Issue invoices
Process payments
Maintain financial records
Manage account status

3.4 Operational Management

We use information to:

Plan routes and optimize scheduling
Allocate resources efficiently
Maintain internal records and documentation
Train staff and improve service delivery

3.5 Service Improvement and Quality Control

Information may be used to:

Evaluate service performance
Improve processes and systems
Resolve issues and disputes
Maintain quality standards

This may include the use of:

Service notes
Photos and documentation
Communication records

3.6 Website and Analytics

Technical information collected from website usage is used to:

Improve website performance
Understand user behaviour
Optimize user experience

This data is generally used in an aggregated, non-identifiable format.

3.7 Marketing and Business Development (Limited Use)

Where permitted, we may use information to:

Provide service updates
Share relevant offerings
Communicate seasonal reminders

Control:

Clients may opt out of non-essential communications at any time

3.8 Legal and Compliance Purposes

Information may be used to:

Comply with legal obligations
Enforce agreements (including Terms of Service)
Protect the Company’s rights and operations
Respond to legal requests where required

3.9 No Sale of Personal Information

The Company does not:

Sell
Rent
Trade

personal information to third parties.

PRIVACY POLICY — SECTION 4: DISCLOSURE OF INFORMATION

4. Disclosure of Information

The Company limits the disclosure of personal information to what is necessary for legitimate business operations, service delivery, and legal compliance.

We do not disclose personal information except as outlined below.

4.1 Service Providers and Operational Platforms

The Company may share information with trusted third-party service providers to support operations, including:

Field service management systems such as Jobber
Payment processors
Communication and scheduling tools

These providers may process or store information as required to:

Deliver services
Process payments
Facilitate communication

All such providers are expected to maintain appropriate security and privacy safeguards.

4.2 Employees and Contractors

Information may be accessed by:

Employees
Authorized subcontractors or service providers

Strictly for the purpose of:

Performing services
Managing operations

Access is limited to what is reasonably required to perform their duties.

4.3 Legal and Regulatory Requirements

The Company may disclose information where required to:

Comply with applicable laws or regulations
Respond to lawful requests by authorities
Protect legal rights or enforce agreements

4.4 Business Transactions (Future Consideration)

In the event of:

A merger
Sale of assets
Business restructuring

personal information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

4.5 Protection of Rights and Safety

Information may be disclosed where necessary to:

Protect the safety of individuals
Prevent fraud or unauthorized activity
Protect Company property or operations

4.6 No Unauthorized Disclosure

The Company does not:

Sell personal information
Share information for unrelated third-party marketing
Disclose information beyond what is necessary for operations or legal compliance

PRIVACY POLICY — SECTION 5: DATA STORAGE AND SECURITY

5. Data Storage and Security

The Company takes reasonable and appropriate measures to protect personal information against unauthorized access, use, disclosure, or loss.

5.1 Storage of Information

Information may be stored:

Digitally within secure cloud-based systems
Within operational platforms such as Jobber
Through authorized third-party service providers

Data may be stored on servers located within or outside of Canada, depending on the service provider.

5.2 Security Measures

The Company implements reasonable safeguards, including:

Restricted access to information (need-to-know basis)
Password-protected systems and accounts
Secure third-party platforms with industry-standard protections
Administrative controls and internal procedures

5.3 Employee and Contractor Access Controls

Access to personal information is limited to:

Employees
Authorized contractors

who require access to perform their duties.

All individuals handling information are expected to:

Maintain confidentiality
Use information only for authorized purposes

5.4 Third-Party Platform Security

The Company relies on reputable third-party providers for:

Data storage
Payment processing
Operational systems

While these providers maintain their own security measures, the Company does not control their systems and cannot guarantee their security practices.

5.5 Limitation of Security Guarantees

While reasonable safeguards are in place:

No method of transmission over the internet is completely secure
No storage system can be guaranteed to be fully secure

Accordingly, the Company does not guarantee absolute security of information.

5.6 Data Breach Awareness

In the event of a suspected data breach, the Company will:

Assess the situation
Take appropriate steps to mitigate risk
Comply with applicable legal obligations where required

PRIVACY POLICY — SECTION 6: DATA RETENTION

6. Data Retention

The Company retains personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including operational, legal, and business requirements.

6.1 Retention for Service Delivery

Information related to services may be retained to:

Maintain service history
Ensure consistency in ongoing or recurring services
Support future service requests

6.2 Financial and Transaction Records

Billing and payment information may be retained to:

Maintain accurate financial records
Comply with tax and accounting obligations
Resolve billing disputes

Such records are retained in accordance with applicable legal and business requirements.

6.3 Communication Records

The Company may retain communication records, including:

Emails
Messages
Notes within Jobber

for the purpose of:

Reference
Quality control
Dispute resolution

6.4 Legal and Compliance Retention

Information may be retained as required to:

Comply with legal obligations
Enforce agreements
Protect the Company’s rights

6.5 Retention Periods

Retention periods may vary depending on:

The nature of the information
Legal and regulatory requirements
Operational needs

The Company retains information only as long as reasonably necessary and then securely deletes or anonymizes it where appropriate.

6.6 Secure Disposal

When information is no longer required, the Company will take reasonable steps to:

Delete digital records
Remove access from operational systems
Ensure information is not retained unnecessarily

PRIVACY POLICY — SECTION 7: YOUR RIGHTS AND ACCESS TO INFORMATION

7. Your Rights and Access to Information

The Company provides Clients with reasonable access to their personal information and the ability to request corrections, subject to certain limitations.

7.1 Right to Access

Clients may request access to personal information held by the Company, including:

Contact and account information
Service history
Communication records

Requests must be submitted in writing.

The Company will respond within a reasonable timeframe.

7.2 Right to Request Corrections

If personal information is:

Inaccurate
Incomplete
Outdated

Clients may request that it be corrected.

The Company will:

Review the request
Update information where appropriate

7.3 Verification Requirement

To protect privacy and security, the Company may require:

Identity verification
Confirmation of authority

before providing access or making changes to information.

7.4 Reasonable Limitations

Access to information may be limited where:

The information contains references to other individuals
Disclosure would compromise security or operations
The request is excessive or repetitive
Legal restrictions apply

7.5 Administrative Fees

In certain cases, the Company may charge a reasonable administrative fee for:

Extensive data retrieval
Repeated or complex requests

Clients will be informed in advance if a fee applies.

7.6 How to Submit a Request

Requests for access or correction should be submitted through:

Email
Written communication

using the contact information provided in this Privacy Policy.

PRIVACY POLICY — SECTION 8: COOKIES AND WEBSITE TRACKING

8. Cookies and Website Tracking

The Company uses cookies and similar technologies to enhance website functionality, improve user experience, and analyze website performance.

8.1 What Are Cookies

Cookies are small data files stored on a user’s device when visiting a website.

They allow the website to:

Recognize returning users
Remember preferences
Improve functionality and performance

8.2 Types of Cookies We May Use

a) Essential Cookies

Required for basic website functionality, including:

Navigation
Form submissions
Security features

These cookies are necessary for the website to operate properly.

b) Performance and Analytics Cookies

Used to:

Understand how visitors interact with the website
Measure traffic and usage patterns
Improve website performance

This data is typically aggregated and does not directly identify individuals.

c) Functional Cookies

Used to:

Remember user preferences
Enhance user experience

8.3 Use of Analytics Tools

The Company may use third-party analytics tools to:

Track website usage
Analyze trends
Improve services and content

These tools may collect information such as:

Pages visited
Time spent on the site
Device and browser type

8.4 Cookie Consent and Control

Users can manage or disable cookies through their browser settings.

Please note:

Disabling cookies may impact website functionality
Certain features may not operate as intended

8.5 Third-Party Tracking

Some third-party services used on the website may:

Set their own cookies
Collect data according to their own privacy policies

The Company does not control these third-party cookies.

PRIVACY POLICY — SECTION 9: THIRD-PARTY LINKS AND SERVICES

9. Third-Party Links and Services

The Company’s website, communications, and service platforms may contain links to, or integrations with, third-party websites and services.

9.1 External Websites

Our website may include links to external websites for:

Convenience
Additional information
Service-related purposes

The Company does not:

Control these websites
Endorse their content
Assume responsibility for their privacy practices

Users are encouraged to review the privacy policies of any third-party websites they visit.

9.2 Third-Party Platforms and Tools

The Company utilizes third-party platforms to support operations, including:

Scheduling and service management via Jobber
Payment processing systems
Communication tools

These platforms may:

Collect
Store
Process

information in accordance with their own privacy policies.

9.3 No Responsibility for Third-Party Practices

The Company is not responsible for:

The privacy practices of third parties
Data handling policies of external platforms
Any loss or damage resulting from third-party services

9.4 User Responsibility

By interacting with third-party services, the user acknowledges that:

Their information may be subject to third-party policies
The Company has no control over those policies

PRIVACY POLICY — SECTION 10: CHILDREN’S PRIVACY

10. Children’s Privacy

The Company’s services are not directed to, and are not intended for, individuals under the age of majority in their province or territory of residence.

10.1 No Intentional Collection

The Company does not knowingly:

Collect personal information from minors
Solicit information from individuals under the age of majority

10.2 Parental or Guardian Involvement

If it is determined that personal information of a minor has been provided:

A parent or legal guardian may contact the Company
The Company will take reasonable steps to delete such information, where appropriate

10.3 Responsibility of Users

By using the Company’s services, users represent that:

They are of legal age to enter into agreements
They are providing accurate and lawful information

PRIVACY POLICY — SECTION 11: CHANGES TO THIS PRIVACY POLICY

11. Changes to This Privacy Policy

The Company reserves the right to update or modify this Privacy Policy at any time to reflect changes in:

Business operations
Technology or service platforms
Legal or regulatory requirements
Data handling practices

11.1 Posting of Updates

The most current version of this Privacy Policy will:

Be posted on the Company’s website
Include the effective date of the latest revision

11.2 Notice of Changes

Where appropriate, the Company may:

Notify Clients of material changes via email or other communication methods
Highlight updates through website notices

However, it is the responsibility of users to review this Privacy Policy periodically.

11.3 Acceptance of Changes

By continuing to:

Use the Company’s website
Engage services
Interact with the Company

after updates are made, users acknowledge and accept the revised Privacy Policy.

PRIVACY POLICY — SECTION 12: CONTACT INFORMATION 12. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or the handling of personal information, please contact:

Neufinity Inc.

Operating as Neufeld Landscape

Email: legal@neufinity.com

Phone: (289) 696-4304

Service Area: London, Ontario and surrounding areas

12.1 Privacy Requests

Requests may include:

Access to personal information
Correction of inaccurate information
Questions regarding data handling practices

All requests should include sufficient detail to allow the Company to:

Verify identity (where required)
Process the request efficiently

12.2 Response Time

The Company will make reasonable efforts to:

Respond to inquiries promptly
Address concerns in a professional and timely manner

12.3 Formal Complaints

If a concern cannot be resolved internally, individuals may have the right to contact the appropriate privacy authority in Canada.

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