[{"_1":2,"_176":-5,"_177":-5},"loaderData",{"_3":4,"_90":91},"root",{"_5":6,"_7":8,"_88":89},"isPreview",false,"siteData",{"_9":10,"_15":16,"_17":18,"_19":20,"_21":22,"_27":28,"_29":30,"_46":47,"_86":87},"branding",{"_11":12,"_13":14},"primaryColor","#78776c","secondaryColor","#196619","businessName","Neufeld Landscape","chatEnabled",true,"clientHubUrl","https://clienthub.getjobber.com/client_hubs/34f29a04-0137-4754-81a4-c5242ac2afc0/login/new?source=share_login","customDomains",[23,24,25,26],"neufeldlandscape.com","neufinity.ca","neufinity.com","neufeldlandscape.ca","logoUrl","https://d13cw1lxlociqy.cloudfront.net/t0wadlhh6ds92q4h2z7jwum96pdj","navbarSectionFields",{"_31":32,"_33":34,"_36":45},"id","MTAyNDIzOQ==","sections",[35],{"_36":37,"_38":39,"_40":41,"_42":43,"_44":18},"__typename","LinkSection","linkUrl","https://clienthub.getjobber.com/hubs/34f29a04-0137-4754-81a4-c5242ac2afc0/public/requests/2748484/embedded_new","title","Client Signup","variant","LINK_FORM","enabled","NavbarSection","pages",[48,58,64,70,81],{"_31":49,"_50":51,"_40":52,"_53":54,"_55":-5,"_56":-5,"_36":57},"ODA1Mw==","order",0,"Neufeld Landscape | Landscaping & Lawn Care | London ON","path","/","templateType","group","WebsitePage",{"_31":59,"_50":60,"_40":61,"_53":62,"_55":63,"_56":-5,"_36":57},"MzQ4MTcy",2,"Privacy policy","/privacy-policy","privacy_policy",{"_31":65,"_50":66,"_40":67,"_53":68,"_55":69,"_56":-5,"_36":57},"MzQ4MTcz",3,"Terms and conditions","/terms-and-conditions","terms_and_conditions",{"_31":71,"_50":72,"_40":73,"_53":74,"_55":75,"_56":76,"_36":57},"MzQ4MTc1",1,"Lawn Services","/services/lawn-services","service",{"_77":78,"_50":72,"_31":79,"_36":80},"name","Services","OTI0","WebsitePageGroup",{"_31":82,"_50":51,"_40":83,"_53":84,"_55":75,"_56":85,"_36":57},"MzQ4MTc2","Landscape services","/services/landscape-services",{"_77":78,"_50":72,"_31":79,"_36":80},"phone","(289) 696-4304","siteName","neufeldlandscape","$.route",{"_92":93,"_53":68,"_7":162},"pageData",{"_94":95,"_96":95,"_33":97,"_40":67},"metaDescription","","metaKeywords",[98,104,118],{"_36":99,"_100":95,"_31":101,"_40":67,"_42":102,"_33":103},"BannerSection","content","NDYyMzQzMg==","BANNER_CENTERED",[],{"_36":105,"_31":106,"_40":95,"_100":107,"_42":108,"_109":-5,"_110":-5,"_111":112},"TextSection","NDYyMzQzNA==","SECTION 1 — AGREEMENT AND ACCEPTANCE

1. Agreement and Acceptance

These Terms of Service (“Terms”) constitute a legally binding agreement between Neufeld Landscape, a division of Neufinity Inc. (the “Company”, “we”, “us”, or “our”) and the client (“Client”, “you”, or “your”).

These Terms govern all services provided by the Company, including but not limited to landscaping, lawn care, property maintenance, and related services.

1.1 Methods of Acceptance

The Client is deemed to have accepted and agreed to these Terms upon the earliest occurrence of any of the following:

Approval of a quote, estimate, or service request via Jobber
Written approval via email or text message
Execution of a service agreement or contract
Verbal authorization to proceed with services
Allowing the Company to commence work on the property

No physical signature is required for these Terms to be fully enforceable.

1.2 Binding Nature of Digital Approvals

The Client acknowledges and agrees that:

Digital approvals submitted through Jobber constitute legally binding acceptance\n
The Jobber Client Hub serves as the official record of approvals, communications, and service history\n
All approved quotes automatically incorporate these Terms by reference
\n

1.3 Priority of Documents (Order of Precedence)

In the event of any conflict, the following order shall apply:

Signed Service Agreement (if applicable)
Approved Quote (via Jobber or written approval)
These Terms of Service
General communications (email, SMS, verbal)

1.4 Client Representation and Authority

The individual approving services represents and warrants that:

They are the legal owner of the property, or
They have full authority to approve services on behalf of the property owner or organization

The Company is entitled to rely on such authorization without further verification.

1.5 Commercial Nature of Services

All services provided by the Company are:

Commercial in nature
Subject to operational capacity and scheduling
Delivered under a professional services framework, not a consumer retail transaction

1.6 No Reliance on Informal Statements

The Client acknowledges that:

Only written and approved scope (via Jobber or formal agreement) is binding
Any informal discussions, estimates, or preliminary conversations are non-binding unless formally approved

1.7 Continuing Acceptance

Continued use of the Company’s services, including ongoing or recurring services, constitutes:

Ongoing acceptance of these Terms
Acceptance of any updated Terms issued in accordance with Section 19

SECTION 2 — SCOPE OF SERVICES

2. Scope of Services

The Company shall provide landscaping and property maintenance services (the “Services”) strictly in accordance with the approved quote, as authorized by the Client through Jobber or other written approval.

No services shall be performed beyond the approved scope unless expressly authorized in accordance with Section 9 (Changes and Additional Work).

2.1 Service Categories

For clarity and operational consistency, services are classified into the following categories:

a) Recurring Maintenance Services

Lawn mowing, trimming, edging
Garden and bed maintenance
Property upkeep services

These services are:

Performed on a scheduled, route-based basis\n
Subject to seasonal and weather conditions

b) Seasonal Services

Spring cleanups
Fall cleanups
Leaf removal and debris management

These services are:

Time-sensitive
Delivered within operational windows, not fixed dates

c) Enhancement Services

Mulch installation
Bed edging and redefining
Planting and minor landscape improvements

These services:

Improve aesthetics but do not alter structural elements

d) Lawn Renovation Services

Aeration
Overseeding / slit seeding
Topdressing

These services:

Are agronomic in nature\n
Subject to environmental conditions and client maintenance (watering, etc.)

e) Project-Based Services (If Applicable)

Small landscape construction
One-time property upgrades

These services:

Are defined by a fixed scope and deliverable\n

2.2 Scope is Defined by Approved Quote Only

The approved quote constitutes the entire scope of work, including:

Services included
Frequency (if recurring)
Service level expectations
Pricing

No additional services are implied.

2.3 Explicit Exclusions (Critical Protection Clause)

Unless specifically included in the approved quote, the following are excluded:

Weed control programs (beyond manual or cultural practices)
Irrigation system repair or maintenance
Tree removal or arborist services
Hardscape construction (unless quoted)
Haul-away of excessive debris beyond normal service volume
Pest control or soil remediation
Work requiring specialized licensing or permits

2.4 Site Condition Assumptions

All pricing and scope are based on the assumption that:

The property is in typical, maintainable condition\n
Terrain is reasonably safe and accessible
No abnormal debris, hazards, or obstructions exist

If site conditions differ materially, the Company reserves the right to:

Adjust pricing
Modify service approach
Issue a revised quote

2.5 Service Flexibility (Operational Control Clause)

The Client acknowledges that:

Services are delivered based on route optimization and operational efficiency\n
Exact service times are not guaranteed
The Company may adjust sequencing or timing to maintain service quality and efficiency

2.6 Optional Line Items (Jobber Integration Clause)

Quotes may include optional services.

Optional items are not performed unless approved\n
Approval must be completed via:
Jobber Client Hub, or
Written authorization

2.7 No Guarantee of Exact Results

The Company does not guarantee:

Exact aesthetic outcomes
Uniform growth or plant success
Complete weed elimination
Immediate results from lawn treatments

Outcomes depend on:

Weather conditions
Soil health
Client-provided care (e.g., watering)

2.8 Service Completion Standard

A service is considered complete when:

The defined scope has been performed
The site has received a reasonable final cleanup, including:
Blow-off of hard surfaces (where applicable)
Removal of standard service debris

2.9 Right to Refuse Out-of-Scope Work

The Company reserves the right to:

Decline requests that fall outside the approved scope
Require formal approval before proceeding with additional work

SECTION 3 — SCHEDULING, ROUTING, AND SERVICE DELIVERY

3. Scheduling, Routing, and Service Delivery

The Company operates under a route-based service model, designed to optimize efficiency, consistency, and service quality across all properties.

3.1 Route-Based Scheduling Model

The Client acknowledges and agrees that:

Services are scheduled based on geographic routing and operational efficiency\n
The Company does not guarantee specific arrival times\n
Service windows may vary from visit to visit

This model allows the Company to:

Maintain high service standards
Reduce travel inefficiencies
Deliver consistent pricing and reliability

3.2 Service Frequency and Intervals

Service frequency (e.g., weekly, bi-weekly) is defined in the approved quote.

However:

Actual visit intervals may vary due to:
Weather delays
Seasonal growth rates
Operational adjustments

The Company will maintain reasonable consistency over time.

3.3 Weather and Environmental Delays

Services may be delayed, postponed, or rescheduled due to:

Rain or saturated ground conditions
Extreme heat or unsafe working temperatures
Storm events or high winds
Any condition that may damage the property or compromise safety

Operational Standard:

Missed services due to weather are rescheduled to the next available route opportunity\n
The Company is not liable for delays caused by environmental conditions

3.4 Catch-Up and Double Cuts

In cases of delayed service:

The Company may perform:
\nCatch-up cuts (longer grass conditions)
\nDouble cuts where required

The Client acknowledges that:

Temporary variations in appearance may occur during recovery cycles
Additional time on site may be required to restore conditions

3.5 Capacity-Based Service Model (Premium Clause)

The Company operates with a limited-capacity model to maintain service quality.

As such:

Client onboarding is limited based on route capacity
Priority is given to:
Active recurring clients
Clients in optimized service areas

Implication:

Delayed approvals may result in:
Loss of preferred scheduling position
Inability to guarantee service availability

3.6 No On-Demand or Same-Day Guarantee

Unless explicitly agreed in writing:

The Company does not provide on-demand or same-day services\n
Requests outside the regular schedule are subject to:
Availability
Additional charges

3.7 Access Windows and Timing

The Client agrees that:

Services may occur at any time during standard operating hours
The Company is not required to:
Provide arrival notifications
Coordinate exact timing unless pre-arranged

3.8 Service Interruption Rights

The Company reserves the right to pause or reschedule services if:

Site conditions are unsafe
Access is restricted
Weather conditions are unsuitable
Equipment or operational issues arise

3.9 Work Completion Flexibility

Services may be:

Completed in one visit, or
Split across multiple visits if required

This may occur due to:

Property size
Weather interruptions
Operational efficiency

3.10 Communication of Schedule Changes

Schedule changes may be communicated via:

Jobber Client Hub
Email
SMS (if enabled)

The Client is responsible for monitoring communications.

3.11 No Guarantee of Exact Service Day

While a preferred service day may be indicated:

It is not guaranteed\n
The Company may adjust service days to maintain route efficiency

SECTION 4 — CLIENT RESPONSIBILITIES & SITE CONDITIONS

4. Client Responsibilities and Site Conditions

The Client is responsible for ensuring that the property is safe, accessible, and ready for service at each scheduled visit.

Failure to meet these requirements may result in missed services, additional charges, or service suspension.

4.1 Property Access Requirements

The Client shall ensure that:

All service areas are fully accessible at the time of service
Gates are:
Unlocked
Functional
Driveways and pathways are clear of obstructions\n

The Company is not responsible for delays caused by restricted access.

4.2 Pets and Animals

The Client must:

Secure all pets prior to service
Ensure no animals are present in active work areas

If pets are not secured:

Service may be skipped or rescheduled\n
A service charge may apply

4.3 Obstructions and Site Readiness

The Client must remove or secure:

Toys, tools, and personal items
Hoses, cords, and temporary fixtures
Lawn furniture (unless otherwise agreed)

Operational Standard:

The Company will not move excessive or heavy items
Minor repositioning may be performed at the Company’s discretion

4.4 Hidden Hazards and Property Markings (Critical Clause)

The Client is responsible for clearly identifying and marking:

Irrigation heads and systems
Invisible fencing
Low-voltage wiring
Underground utilities
Landscape lighting
Any concealed hazards

Liability Limitation:

The Company is not responsible for damage to unmarked or improperly marked systems.

4.5 Surface and Terrain Conditions

The Client acknowledges that:

Uneven terrain, holes, or unstable ground may:
Affect service quality
Increase risk of damage or injury

The Company reserves the right to:

Modify service methods
Skip unsafe areas
Recommend corrective action

4.6 Excessive Debris and Property Condition

Standard services include removal of typical organic debris only.

The following are considered outside normal scope:

Construction debris
Excessive branches or storm damage
Garbage or non-organic materials

If present:

Additional charges may apply
Service scope may be adjusted

4.7 Watering Responsibilities (For Lawn Renovation Services)

For services such as:

Overseeding
Slit seeding
Sod installation

The Client is solely responsible for:

Adequate and consistent watering
Ongoing care following service

Important:

Failure to maintain proper watering will directly impact results.

4.8 Access Failure and Missed Service Policy

If the Company is unable to perform service due to:

Locked gates
Obstructions
Unsafe conditions
Pets not secured

The Company may:

Skip the visit, or
Reschedule at its discretion

Charges:

A missed service fee may be applied
Recurring service pricing remains in effect

4.9 Client-Induced Delays

If service is delayed due to Client-related issues:

The Company is not responsible for:
Overgrowth
Deterioration of property condition

Catch-up work may require:

Additional time
Additional charges

4.10 Authority Over Property Conditions

The Client confirms that:

They have authority to grant access to the property
They accept responsibility for site conditions affecting service delivery

4.11 Refusal of Unsafe Work

The Company reserves the right to refuse or stop work immediately if:

Conditions present a safety risk
Hazards are not properly addressed
Public safety cannot be maintained

SECTION 5 — PRICING, PAYMENT TERMS, AND BILLING

5. Pricing, Payment Terms, and Billing

All pricing, invoicing, and payment obligations are governed by the approved quote and these Terms.

5.1 Pricing Structure

All pricing is:

Based on the approved quote issued via Jobber or written agreement
Calculated using:
Typical site conditions
Defined scope of work
Standard access assumptions

Important:

Pricing is subject to adjustment if:

Site conditions differ materially from those assumed
Scope changes are requested

5.2 Invoicing

Invoices may be issued:

After each service visit, or
On a recurring billing cycle (e.g., weekly, bi-weekly, monthly), depending on service type

Invoices will be delivered via:

Jobber Client Hub
Email (as applicable)

5.3 Payment Terms

Unless otherwise specified:

Payment is due upon receipt of invoice\n

The Company reserves the right to set alternative terms, including:

Net 7
Net 15

as agreed in writing.

5.4 Accepted Payment Methods

Accepted payment methods may include:

Credit card (preferred)
Debit
Electronic transfer (e-Transfer)
Pre-authorized payments (if set up)

5.5 Automatic Billing (Recommended / Premium Clause)

Where enabled:

The Client authorizes the Company to charge the provided payment method automatically
Charges will be processed:
Upon invoice issuance, or
On agreed billing intervals

Benefit:

Ensures uninterrupted service and priority scheduling.

5.6 Deposits (Projects and Enhancements)

For project-based or enhancement services:

A deposit may be required prior to scheduling\n
Deposit amounts may range from:
25% to 50% of total project value

Work will not be scheduled until deposit is received.

5.7 Late Payments

If payment is not received by the due date:

The Company reserves the right to:

Apply interest charges of:
\n2% per month (24% annually) or the maximum permitted by law
Suspend services without notice
Require prepayment for future services

5.8 Service Suspension for Non-Payment

If an account becomes overdue:

All services may be paused immediately\n
Scheduling priority may be lost

Reactivation Conditions:

Full outstanding balance must be paid
Prepayment may be required moving forward

5.9 Collections and Recovery

The Client agrees that:

Any unpaid balances may be sent to collections
The Client is responsible for:
Collection costs
Legal fees (where permitted by law)

5.10 Disputed Charges

Any invoice dispute must be submitted:

In writing
Within 5 business days of invoice date

Failure to dispute within this timeframe constitutes acceptance of charges.

5.11 No Set-Off

The Client may not:

Withhold payment
Deduct amounts

due to perceived dissatisfaction unless formally agreed in writing.

5.12 Price Adjustments (Annual / Seasonal)

The Company reserves the right to:

Adjust pricing due to:
Inflation
Labour costs
Fuel costs
Market conditions

Notice:

Reasonable notice will be provided prior to implementation

5.13 NSF / Failed Payments

If a payment is:

Declined
Returned
Reversed

The Company may:

Apply a failed payment fee\n
Require alternate payment method
Suspend services until resolved

SECTION 6 — CHANGES, ADDITIONAL WORK, AND SCOPE CONTROL

6. Changes, Additional Work, and Scope Control

All services are limited strictly to the scope defined in the approved quote. Any deviation, addition, or modification must be formally authorized in accordance with this section.

6.1 No Implied Work

The Client acknowledges that:

Only services explicitly listed in the approved quote are included
No additional work is implied based on:
Past services
Verbal discussions
Assumptions of “standard practice”

6.2 Change Authorization Requirement

Any request for additional or modified work must be:

Formally quoted by the Company, and
Approved by the Client via:
Jobber Client Hub, or
Written confirmation (email)

No work will be performed without documented approval.

6.3 “While You’re Here” Requests (Critical Clause)

Requests made during service visits, including but not limited to:

“Can you quickly do this as well?”
“Can you just take care of that area?”

are considered out-of-scope work.

Policy:

The Company will either:
Defer the request to a future visit, or
Issue an additional quote

On-the-spot additions are not automatically performed.

6.4 Optional Services (Structured Upsell Clause)

Quotes may include optional services.

Optional items must be individually approved\n
Unapproved items will not be performed or billed\n

This ensures:

Full Client control
Clear billing transparency

6.5 Site Condition Changes

If site conditions differ from those originally quoted, including:

Excessive overgrowth
Unexpected debris volume
New obstacles or hazards

The Company reserves the right to:

Adjust pricing
Revise scope
Pause work until approval is obtained

6.6 Emergency or Immediate Work

In rare cases where immediate action is required to:

Prevent property damage
Address safety concerns

The Company may:

Perform limited work without prior approval

Condition:

The Client will be notified as soon as reasonably possible
Charges will be applied based on standard rates

6.7 Change Orders (Formal Control Mechanism)

All approved changes shall be treated as Change Orders, which:

Form part of the overall agreement
Carry their own pricing and scope
Are binding once approved

6.8 Refusal of Unapproved Work

The Company reserves the right to:

Decline any request that has not been formally approved
Continue only with the originally agreed scope

6.9 Impact on Scheduling

Approved changes may:

Affect scheduling
Require rescheduling to a future date
Be integrated into future service cycles

The Company is not obligated to complete additional work within the same visit.

6.10 Verbal Instructions Are Non-Binding

Instructions provided:

On-site
Via phone
Informally

are not binding unless confirmed in writing.

6.11 Pricing Integrity Protection

The Client acknowledges that:

Pricing is based on defined scope and efficiency
Uncontrolled additions disrupt operational planning

This section ensures that:

All work remains profitable and structured\n
Service quality is maintained across all clients

SECTION 7 — SERVICE QUALITY, LIMITATIONS, AND NO GUARANTEES

7. Service Quality, Limitations, and No Guarantees

The Company is committed to delivering high-quality, professional services in accordance with industry standards. However, the Client acknowledges that landscaping and property maintenance services are influenced by variables beyond the Company’s control, and therefore certain outcomes cannot be guaranteed.

7.1 Standard of Care (Performance-Based Obligation)

The Company agrees to:

Perform all services in a professional and workmanlike manner\n
Follow established operational and safety procedures
Deliver services consistent with industry best practices

Important Distinction:

The Company guarantees quality of service execution,
Not specific results or outcomes\n

7.2 Environmental and External Factors

The Client acknowledges that results are affected by factors including:

Weather conditions (rain, drought, heat, frost)
Soil composition and condition
Existing lawn and plant health
Shade, drainage, and compaction
Pest activity and disease

The Company is not responsible for outcomes negatively impacted by these factors.

7.3 Lawn Care and Weed Control Limitations (Ontario-Specific)

Due to provincial regulations governing pesticide use:

The Company does not offer conventional herbicide-based weed control programs\n
Weed management is achieved through:
Cultural practices
Turf density improvement
Manual or mechanical methods

No Guarantee Clause:

The Company does not guarantee weed elimination or prevention\n

7.4 Lawn Renovation and Establishment Risk

Services such as:

Overseeding
Slit seeding
Aeration
Sod installation

are subject to biological and environmental variability.

Client Responsibilities (Critical):

Proper watering
Ongoing maintenance
Adherence to care instructions

Limitation:

The Company does not guarantee germination rates, establishment success, or uniform growth\n

7.5 Aesthetic Variability

The Client acknowledges that:

Landscaping is not an exact science
Results may vary in:
Appearance
Density
Colour
Uniformity

Temporary inconsistencies may occur, especially following:

Weather events
Delayed service intervals
Renovation work

7.6 Recovery and Catch-Up Conditions

Following delays or adverse conditions:

The Company may perform corrective or recovery work
The property may require multiple service cycles to return to optimal condition

Immediate visual perfection is not guaranteed.

7.7 Plant and Material Performance

For any installed materials, including:

Sod
Plants
Mulch

The Company does not guarantee:

Long-term survival
Resistance to disease or pests
Performance under improper care

7.8 No Warranty on Living Materials

All living materials are:

Subject to natural variability
Dependent on environmental conditions and care

Therefore:

No warranties are provided on:
Plants
Turf
Seeded areas

unless explicitly stated in writing.

7.9 Maintenance Dependency Clause

The long-term condition of the property depends on:

Consistent maintenance
Proper watering
Client adherence to recommendations

The Company is not responsible for deterioration caused by:

Lack of maintenance
Third-party interference
Client neglect

7.10 Third-Party Interference

The Company is not responsible for:

Work performed by other contractors
Damage caused by:
Tenants
Visitors
Other service providers

7.11 Weather-Driven Service Variability

Service outcomes may vary due to:

Wet conditions (limited cutting ability)
Drought (reduced growth or browning)
Seasonal transitions

The Client acknowledges that adjustments in service approach may be required.

7.12 No Perfection Standard

The Client agrees that:

Landscaping services are not judged on a perfection standard\n
Minor inconsistencies do not constitute service failure

SECTION 8 — PROPERTY DAMAGE, LIABILITY, AND INSURANCE

8. Property Damage, Liability, and Insurance

The Company maintains professional standards of care and appropriate insurance coverage. However, the Client acknowledges that landscaping and property maintenance involve inherent risks.

This section defines the allocation of responsibility and limits of liability.

8.1 Insurance Coverage

The Company maintains:

Commercial General Liability Insurance appropriate for its operations

Proof of insurance may be provided upon request.

8.2 Standard of Care and Liability Basis

The Company shall only be liable for:

Direct physical damage to property
Caused by proven negligence in the performance of Services

Limitation:

Liability is limited strictly to damage resulting directly from the Company’s actions

8.3 Excluded Damages (Critical Limitation Clause)

To the maximum extent permitted by law, the Company shall not be liable for:

Indirect or consequential damages
Loss of use or enjoyment of property
Loss of profits or business interruption
Diminished property value
Pre-existing damage or conditions

8.4 Hidden and Subsurface Hazards

The Company shall not be responsible for damage to:

Irrigation systems
Invisible fencing
Low-voltage wiring
Underground utilities
Landscape lighting
Drainage systems

unless:

These are clearly and accurately marked prior to service

Reinforcement:

This obligation aligns with Client responsibilities under Section 4.

8.5 Lawn and Surface Damage Risks

The Client acknowledges that:

Equipment used in normal operations may cause:
Minor rutting
Soil compaction
Turf wear

particularly under:

Wet conditions
Soft ground
High-use areas

Limitation:

Such impacts are considered normal operational risk and not damage.

8.6 Debris Projection and External Damage

Despite adherence to safety procedures, including controlled equipment operation:

There is inherent risk of debris (stones, sticks) being projected

The Company shall not be liable for damage to:

Windows
Vehicles
Structures

caused by:

Hidden or unavoidable debris in service areas

unless caused by gross negligence.

Operational practices are aligned with internal safety standards, including equipment risk zone controls

8.7 Client Property Protection Obligations

The Client agrees to:

Remove or protect fragile items, including:
Lawn ornaments
Decorations
Loose fixtures

The Company is not responsible for damage to items:

Left within active work areas

8.8 Damage Reporting Requirement

Any claim for damage must be:

Reported in writing
Within 48 hours of service completion

Failure to Report:

Claims submitted after this period may be denied\n

8.9 Right to Inspect and Remedy

The Company shall have the right to:

Inspect any alleged damage
Determine appropriate remedy

Remedy Limitation:

At the Company’s discretion:

Repair, or
Replace the affected area/item

Financial compensation is limited to the reasonable cost of repair.

8.10 Limitation of Liability Cap

To the maximum extent permitted by law:

The Company’s total liability shall not exceed:
The value of the service performed at the time of the incident

8.11 Third-Party Damage

The Company is not responsible for:

Damage caused by third parties
Conditions altered after service completion

8.12 Force Majeure (Liability Extension)

The Company shall not be liable for:

Delays or damages caused by:
Severe weather
Natural events
Circumstances beyond reasonable control

8.13 Indemnification

The Client agrees to indemnify and hold harmless the Company from:

Claims arising from:
Unsafe site conditions
Unmarked hazards
Client negligence

SECTION 9 — CANCELLATIONS, TERMINATION, AND SERVICE SUSPENSION

9. Cancellations, Termination, and Service Suspension

This section governs the conditions under which services may be cancelled, suspended, or terminated by either party.

9.1 Client-Initiated Cancellation

The Client may cancel services by providing:

Written notice via:
Jobber Client Hub, or
Email

Notice Requirement:

A minimum of 48 hours’ notice is required prior to the next scheduled service

9.2 Short-Notice Cancellations

If cancellation is provided with less than 48 hours’ notice:

The Company reserves the right to:
Charge for the scheduled visit, or
Apply a cancellation fee

This is due to route planning and reserved capacity.

9.3 Recurring Service Termination

For recurring services:

The Client may terminate services at any time with written notice
All completed services will be invoiced and payable

Important:

Prepaid or scheduled services are non-refundable once committed

9.4 Project and Enhancement Cancellations

For project-based or scheduled enhancement services:

Deposits are:
\nNon-refundable once scheduling and planning have commenced
Cancellations may be subject to:
Administrative costs
Material procurement costs

9.5 Company Right to Suspend Services

The Company reserves the right to suspend services immediately if:

Payment is overdue
Site conditions are unsafe
Access is repeatedly unavailable
Client obligations under Section 4 are not met

9.6 Company Right to Terminate Services

The Company may terminate services at its discretion if:

The Client fails to meet payment obligations
There is repeated interference with operations
The working relationship becomes unmanageable
Safety risks are present
The property is no longer aligned with operational routing

9.7 Capacity Reallocation (Premium Clause)

The Company operates under a limited-capacity model.

Upon cancellation or termination:

The Client’s service position may be:
Released
Reallocated to other clients

Implication:

Future service availability is not guaranteed\n
Reinstatement may require:
New onboarding
Updated pricing

9.8 Service Suspension Does Not Waive Payment

Suspension of services due to:

Non-payment
Client-related issues

does not:

Eliminate outstanding balances
Waive payment obligations

9.9 Reinstatement of Services

Reinstatement is at the sole discretion of the Company and may require:

Full payment of outstanding balances
Prepayment for future services
Adjustment to pricing or schedule

9.10 Immediate Termination (For Cause)

The Company may terminate services immediately without notice in cases of:

Threatening or abusive behaviour
Unsafe working conditions
Legal or compliance concerns

9.11 No Liability for Termination

The Company shall not be liable for:

Any damages or losses resulting from:
Service suspension
Termination of services

SECTION 10 — FORCE MAJEURE AND SERVICE INTERRUPTIONS

10. Force Majeure and Service Interruptions

The Company shall not be held liable for any delay, interruption, or failure to perform Services where such delay or failure is caused by events beyond its reasonable control (“Force Majeure Event”).

10.1 Definition of Force Majeure

Force Majeure Events include, but are not limited to:

Severe weather conditions (rain, storms, extreme heat, snow, ice)
Natural disasters (floods, fire, wind damage)
Acts of God
Government actions, regulations, or restrictions
Labour shortages or workforce disruption
Equipment breakdown or supply chain delays
Fuel shortages or transportation disruptions
Utility outages
Public safety risks or emergency conditions

10.2 Service Delays and Adjustments

In the event of a Force Majeure Event:

Services may be:
Delayed
Rescheduled
Modified in scope or timing

The Company will make reasonable efforts to:

Resume services as soon as practicable
Maintain overall service continuity

10.3 Weather-Specific Operational Protection

The Client acknowledges that:

Landscaping services are highly weather-dependent
The Company may delay or alter services to:
Prevent property damage
Maintain safety
Ensure quality of work

Examples:

Avoiding mowing in saturated conditions
Delaying work during extreme heat
Suspending operations during storms

10.4 No Liability for Service Interruptions

The Company shall not be liable for:

Delays in service
Temporary service interruptions
Changes in scheduling

resulting from Force Majeure Events.

10.5 No Penalties or Refunds

Force Majeure Events do not entitle the Client to:

Refunds
Credits
Penalties against the Company

for delayed or modified services.

10.6 Operational Recovery

Following a Force Majeure Event:

The Company may:
Adjust routes
Prioritize certain properties
Modify service frequency temporarily

to restore operational efficiency.

10.7 Extended Disruptions

In cases of prolonged disruption:

The Company reserves the right to:
Re-evaluate service schedules
Adjust pricing if necessary
Modify service agreements

with reasonable notice.

10.8 Communication During Disruptions

Updates may be provided via:

Jobber Client Hub
Email
SMS (if enabled)

The Client is responsible for monitoring communications.

SECTION 11 — COMMUNICATIONS, DOCUMENTATION, AND RECORDS

11. Communications, Documentation, and Records

The Company utilizes a centralized system for all communications, approvals, and service records to ensure clarity, accountability, and operational efficiency.

11.1 System of Record

The Client acknowledges that Jobber serves as the primary system of record for:

Quotes and approvals
Scheduling and service history
Invoices and payments
Notes and communications

In the event of any dispute, Jobber records shall be considered the authoritative source of truth.

11.2 Approved Communication Channels

Official communications may occur through:

Jobber Client Hub
Email
SMS (if enabled)

The Client agrees that:

Communications through these channels are valid and binding
The Company is not responsible for missed messages due to:
Spam filters
Outdated contact information
Unmonitored accounts

11.3 Client Responsibility to Monitor Communications

The Client is responsible for:

Monitoring Jobber notifications
Reviewing emails and messages in a timely manner

Failure to review communications does not:

Void approvals
Delay scheduled services
Invalidate invoices

11.4 Service Documentation (Premium Clause)

The Company may, at its discretion:

Capture and retain:
Photos (before, during, after service)
Service notes
Time logs

Purpose:

Quality control
Training
Dispute resolution
Internal records

11.5 Use of Photos and Documentation

The Client agrees that:

Photos of the property (excluding identifiable personal information) may be used for:
Internal documentation
Service verification
Marketing purposes (unless the Client opts out in writing)

11.6 Dispute Prevention and Evidence

In the event of a dispute:

The Company may rely on:
Jobber records
Time logs
Photo documentation
Communication history

as evidence of service delivery and condition.

11.7 Verbal Communication Limitation

The Client acknowledges that:

Verbal discussions are not considered binding
Only documented communications (Jobber or written) are enforceable

11.8 Record Retention

The Company retains records for:

Operational
Legal
Compliance purposes

Retention periods are determined at the Company’s discretion.

11.9 Accuracy of Client Information

The Client is responsible for ensuring that:

Contact information is accurate and up to date
Billing details are correct

The Company is not responsible for issues arising from inaccurate information.

SECTION 12 — INTELLECTUAL PROPERTY AND MARKETING USE

12. Intellectual Property and Marketing Use

This section governs ownership and permitted use of materials, documentation, and visual content created or captured by the Company.

12.1 Ownership of Materials

All materials produced by the Company remain its exclusive property, including but not limited to:

Quotes and proposals
Service plans and recommendations
Landscaping concepts or layouts (if applicable)
Pricing structures and methodologies
Internal processes and documentation

These materials are provided solely for the purpose of evaluating and receiving services.

12.2 Restriction on Use

The Client agrees not to:

Reproduce, distribute, or share Company materials with third parties
Use Company-provided documents to obtain competing quotes
Replicate or reverse-engineer service methodologies

without prior written consent.

12.3 Conditional Use License

Upon approval of services:

The Client is granted a limited, non-transferable license to use provided materials strictly for:
The serviced property
The duration of the service relationship

12.4 Marketing and Promotional Use

The Client grants the Company the right to:

Photograph and document the property before, during, and after service
Use such content for:
Marketing materials
Website and social media
Portfolio and promotional purposes
\n

Condition:

No personally identifiable information (e.g., names, addresses) will be disclosed without consent

12.5 Client Opt-Out Option

The Client may opt out of marketing use by:

Providing written notice via:
Jobber Client Hub, or
Email

Opt-out applies prospectively only.

12.6 Branding and Representation

The Company retains the right to:

Reference the general nature of services performed
Include the project in its portfolio

without identifying the Client personally unless consent is provided.

12.7 Unauthorized Use

Unauthorized use of Company materials may result in:

Immediate termination of services
Legal action where applicable

SECTION 13 — PRIVACY AND DATA HANDLING

13. Privacy and Data Handling

The Company collects, uses, and maintains Client information for the purpose of:

Delivering and managing services
Scheduling and routing
Processing payments
Communicating with the Client

13.1 Consent to Collection and Use

By engaging services, the Client consents to the Company:

Collecting and using personal and property-related information
Storing such information within its operational systems, including Jobber and associated service providers
Using information strictly for service delivery, billing, and communication purposes

13.2 Communication Consent (CASL-Aligned Clause)

The Client expressly consents to receiving communications from the Company, including:

Service confirmations and scheduling updates
Invoices and payment notifications
Service-related communications

These communications may be delivered via:

Email
SMS (if provided)
Jobber Client Hub

The Client may request to limit non-essential communications at any time.

13.3 Third-Party Service Providers

The Client acknowledges that:

The Company utilizes third-party platforms for operations and payment processing
Information may be stored and processed within these systems
Such providers maintain their own security and privacy standards

13.4 Limitation of Data Liability

To the maximum extent permitted by law, the Company shall not be liable for:

Unauthorized access to data
Data breaches or system vulnerabilities
Failures of third-party platforms

13.5 Privacy Policy Reference (Critical Clause)

Full details regarding the Company’s privacy practices are set out in the Privacy Policy, available on the Company’s website.

The Privacy Policy forms part of the overall service framework and should be reviewed in conjunction with these Terms.

SECTION 14 — GOVERNING LAW AND DISPUTE RESOLUTION

14. Governing Law and Dispute Resolution

This section defines how disputes are handled and which laws apply to the agreement.

14.1 Governing Law

These Terms of Service, and all services provided by the Company, shall be governed by and construed in accordance with:

The laws of the Province of Ontario, and
The applicable laws of Canada\n

14.2 Jurisdiction

Any legal action or proceeding arising out of or relating to these Terms shall be:

Brought exclusively in the courts of Ontario
Within a jurisdiction deemed appropriate by the Company (typically where services are performed)

The Client irrevocably submits to the jurisdiction of such courts.

14.3 Good Faith Resolution (Mandatory First Step)

Before initiating any formal legal action, the Client agrees to:

Notify the Company in writing of the dispute
Allow the Company a reasonable opportunity to:
Review the issue
Propose a resolution

Standard Resolution Period:

Minimum 10 business days\n

14.4 Dispute Escalation Process

If a dispute cannot be resolved informally:

The parties may attempt resolution through:

Direct negotiation
Mediation (if mutually agreed)

If unresolved, the matter may proceed to:

Small Claims Court, or
Applicable Ontario court system

14.5 Limitation on Claims

To the maximum extent permitted by law:

Any claim must be brought within 1 year from:
The date the service was performed, or
The date the issue arose

Failure to do so results in the claim being permanently barred.

14.6 No Class Actions

The Client agrees that:

Any claims must be brought on an individual basis only\n
No class action, collective action, or representative proceeding is permitted

14.7 Legal Costs

Each party shall bear its own legal costs unless otherwise determined by a court of competent jurisdiction.

14.8 Severability

If any provision of these Terms is found to be:

Invalid
Illegal
Unenforceable

the remaining provisions shall remain:

Fully valid
Enforceable

14.9 Entire Agreement

These Terms, together with:

Approved quotes
Service agreements
Written communications

constitute the entire agreement between the parties and supersede all prior discussions or understandings.

14.10 Amendments

The Company reserves the right to update or modify these Terms at any time.

Notice:

Updated Terms may be provided via:
Website
Jobber Client Hub

Continued use of services constitutes acceptance of the updated Terms.

","TEXT_IMAGE_NONE","label","link","image",{"_113":114,"_115":116,"_36":117},"url","https://cdn.jobber.com/yr/images/sp-websites/img_landscaping-2.webp","altText","A landscaper in a gray shirt and cap, kneeling down to plant small bushes in a garden bed. In the background, another worker is tending to other plants, highlighting active landscaping work.","WebsiteDefaultImage",{"_36":119,"_31":120,"_15":16,"_33":121},"FooterSection","NDYyMzQzNw==",[122],{"_36":123,"_124":125,"_86":87,"_31":126,"_15":16,"_19":20,"_127":128},"ContactSection","email","hello@neufeldlandscape.com","NDYyMzQzOA==","socialLinks",{"_129":130,"_36":161},"edges",[131,141,146,151,156],{"_132":133,"_134":135,"_36":140},"cursor","MQ","node",{"_136":137,"_113":138,"_36":139},"socialPlatform","facebook","https://www.facebook.com/neufeldlandscape/","SocialLink","SocialLinkEdge",{"_132":142,"_134":143,"_36":140},"Mg",{"_136":144,"_113":145,"_36":139},"twitter","https://x.com/NeufeldLandscap",{"_132":147,"_134":148,"_36":140},"Mw",{"_136":149,"_113":150,"_36":139},"instagram","https://www.instagram.com/neufeldlandscape/",{"_132":152,"_134":153,"_36":140},"NA",{"_136":154,"_113":155,"_36":139},"yelp","https://www.yelp.ca/biz/neufeld-landscape-london",{"_132":157,"_134":158,"_36":140},"NQ",{"_136":159,"_113":160,"_36":139},"google","https://maps.app.goo.gl/WsiJCCDuJujijvAr9","SocialLinkConnection",{"_9":163,"_15":16,"_17":18,"_19":20,"_21":164,"_27":28,"_29":165,"_46":168,"_86":87},{"_11":12,"_13":14},[23,24,25,26],{"_31":32,"_33":166,"_36":45},[167],{"_36":37,"_38":39,"_40":41,"_42":43,"_44":18},[169,170,171,172,174],{"_31":49,"_50":51,"_40":52,"_53":54,"_55":-5,"_56":-5,"_36":57},{"_31":59,"_50":60,"_40":61,"_53":62,"_55":63,"_56":-5,"_36":57},{"_31":65,"_50":66,"_40":67,"_53":68,"_55":69,"_56":-5,"_36":57},{"_31":71,"_50":72,"_40":73,"_53":74,"_55":75,"_56":173,"_36":57},{"_77":78,"_50":72,"_31":79,"_36":80},{"_31":82,"_50":51,"_40":83,"_53":84,"_55":75,"_56":175,"_36":57},{"_77":78,"_50":72,"_31":79,"_36":80},"actionData","errors"]

Terms and conditions

About us